Toyota Material Handling Australia has launched a smartphone service application to enable faster and easier logging of service requests.
An android version will also be available for non iPhone users.
The TMHA Service iPhone app directs service requests by email straight to the national service manager and TMHA marketing department, for redirection and action by the nearest branch.
Customers can even include a photograph of the unit or item that requires service.
TMHA general manager, service, Stephen Barnes, said customers will appreciate being able to log service breakdowns on their mobile telephone touch screen.
“Customers can log faults by brand, type of forklift used and type of fault,” he said.
“This means the service technician will arrive at the customer’s premises forearmed with this information and be better equipped to diagnose and fix the problem.
“TMHA sees this app providing quicker logging of service requests and further raising Toyota’s customer service standards.”
The TMHA Service iPhone app is easy to set up and use, beginning with a one-page customer profile registration.
Once registered, users follow a straightforward procedure to log a service with four sections – forklift information, service required, request details and upload photo (if required).
There is an additional screen that provides the nearest service centre, according to the customer’s postcode, and a button for TMHA’s after-hours telephone number.
An “about” page provides generic information for TMHA users.
Each of the four sections is contained on one page and has easy-to-use menus.
The request details page has drop-down menus for brand, unit number, fleet number and a general screen for comments.
TMHA has a national network of 15 company-owned service centres and more than 270 mobile service vans.
