Cyara Solutions--a pioneer of next-generation premise and cloud solutions for testing,monitoring and simulation of interactive voice response(IVRs)and contact center systems and applications--today announced the hiring of Laurence Webb,a thirty-year IT veteran and former director of sales for Telstra's outsourcing business.Webb is now Cyara's general manager of sales for Australia and New Zealand.
"Laurence Webb's combined IT and financial services sales and management experience and track record of success will serve us well as he focuses on serving our existing customer base and growing the business in this region,"says Alok Kulkarni,CEO,Cyara."We can now concentrate on the global growth of the company knowing that Australia and New Zealand markets are in his capable hands."
"I am continually impressed by the globally recognized,growing list of customers already using Cyara as part of their customer experience management strategy,"says Laurence Webb."And,when I spoke to a number of these customers prior to joining Cyara,they encouraged me to join-stressing what an important risk management service Cyara provides to them and how pleased they are with the service they receive.I aim for there to be a lot more customers like that soon,"says Webb.
Prior to joining Cyara,Webb held senior-level sales and management positions at Telstra,SecurePay,Interact Commerce,Hewlett-Packard,Stratus,Unisys and Deloitte.Webb and his team will continue to serve and grow Cyara business among new and existing customers including financial services companies,telcos,utilities and government agencies in Australia and New Zealand.
The Cyara Solution Suite provides a complete suite of products for testing,monitoring and simulation of contact center infrastructure and applications including IVRs,IP Telephony,SIP deployments,PBXs,reporting,routing,call recording,desktop and CTI--from initial deployment through subsequent modifications-reducing contact center technology deployment and upgrade risk and ensuring exemplary system operation and customer experience.
2012 Cyara Solutions.All rights reserved.The Cyara Solutions logo and the names and marks associated with Cyara Solutions products are trademarks and/or service marks of Cyara Solutions and are registered and/or common law marks in the United States and various other countries.All other trademarks are property of their respective owners.
Cyara Solutions is helping Fortune 500 companies around the world redefine their customer service through a better contact center experience.Cyara is a pioneer of next-generation premise and SaaS solutions for simulating,testing and monitoring IVRs,Voice Biometrics,Outbound Dialers,Voice Callback and Contact Centers.Cyara performs automated load and functional testing and production monitoring of contact center infrastructure and application components,testing companies'end-to-end contact center customer and agent experience in a repeatable,automated manner.Cyara ensures exemplary system operation using live calls without requiring customers or agents.
