Raytheon Professional Services (RPS), a subsidiary of Raytheon Company has signed a long-term contract with Honda Motor Europe Limited for the outsourcing of all development of their Pan-European dealer training, as well as domestic training delivery operations in the UK and Germany.
As part of the contract, RPS will manage Pan-European curriculum content development, product launch training and Learning Management System administration and support. RPS' training services will cover Honda's complete product range including Cars, Motorcycles and Power Products, and will extend to all sales, aftersales, technical, and management personnel.
The contract also includes the outsourcing and management of Honda's accredited apprenticeship program, across the whole product range, in the UK. Students will be able to achieve either an Intermediate (Level 2) or Advanced (Level 3) apprenticeship through the program.
"We have full confidence in the capabilities and solutions RPS will be able to deliver for us," said Derek Crawford, General Manager of the Customer Division for Honda Motor Europe Limited. "We pride ourselves on the levels of customer satisfaction provided by the Honda dealer network. With RPS's expert knowledge of the Automotive sector, we believe Honda's dealer network will continue to develop over time through the implementation of highly effective and efficient learning programs. We look forward to a strong and successful partnership."
Honda's current European Headquarters are located in Bracknell, UK, and the company has approximately 9,000 employees working for the Honda business, and a further 19,000 people working in Honda dealerships across Europe, a large percentage of whom work in dealerships across the UK and Germany.
"Honda Motor Europe Limited has aggressive goals to deliver increasingly innovative training and learning services to their dealers to drive performance," said Mark Oliver, managing director of Raytheon Professional Services EMEA. "RPS has been successfully providing similar services around the globe, and we'll use the skills and expertise gained from other engagements and regions to implement industry-leading solutions that are aligned with Honda's key business requirements."
Under the new contract RPS began transition activities in April.
