Active Health Foods, announced that its umbrella company Tandem is headed for very strong growth and things are moving "FULL SPEED AHEAD"!
Tandem's CIO Blake Douglas explains, "As we set out to build this new venture the excitement continues to mount and we are focused and patient. Since things are happening so quickly we want to do our best to keep you informed and take you when we can inside to see our progress and what we are up to."
"During the building process we have experienced so much we have had to make significant improvements in our technology, training, personnel, and our process thus creating a stronger, more informative, more effective, and more productive service for our customers."
Tandem's CTO Natan Mallinger adds, "Tandem has come a long way. Our first goal was to focus on the nucleus of our business, "OUR CALL CENTER". We have provided our "CALL CENTER STAFF" with comprehensive information and product knowledge essential to assist them in "CLOSING THE SALE".
Representative's time on the phone is valuable and so is the need for increased productivity. We provide our staff with reliable computers and a state of the art telephone system allowing for better connections and fewer dropped calls and with quick access to information new customers and distributors can be entered into the system quickly and efficiently.
Still updating as we grow we have implemented a more sophisticated reporting and tracking system giving Tandem a clearer insight as we evaluate what is working best and what we need to improve. Ultimately we want to be able to pass on relevant information and data to our customers so they can see how it impacts their business.
