The software solution is designed for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit, radiology test, same-day surgery, or specialty procedure.
LA GRANGE, IL, February 08, 2013 /24-7PressRelease/ -- Smart-ER is pleased to announce the release of its system for patient contact at the annual meeting of the American Academy of Emergency Medicine in Las Vegas, Nevada. Smart-ER has created a software solution for all types of patient interactions within hospitals including after an inpatient discharge, emergency department visit or specialty procedure.
Smart-ER's proprietary methodology improves care quality and helps alleviate the financial burden that avoidable admissions, especially 30-day readmissions, exact on the healthcare system. Based on over a decade of research and development, Smart-ER optimizes callback workflow and dramatically improves care transitions.
Smart-ER President, Dr. Tom Scaletta, explained "Smart-ER revolutionizes patient recontact. Our system includes well being assessments, automatic notifications, and a smart phone application for directors to monitor any open issues. As CMS and other health insurance providers link satisfaction to value-based purchasing programs, hospitals and providers have safety, loyalty and financial incentives to utilize Smart-ER in order to rapidly improve outcomes, build reputation, and decrease costs."
Smart-ER helps swiftly address any patient concerns, a practice crucial to achieving outstanding satisfaction ratings. Proactive engagement heightens the patient experience and readies health care systems for value-based purchasing. With statistically valid performance metrics, staff members are held accountable for their patient interactions.
Next-day assessments address patient well being, medication compliance, and adherence to follow-up plans. Recording stability in the patient's post-visit condition and addressing any setbacks helps improve outcomes and reduces claims. Smart-ER alerts department leaders of serious concerns, allowing for expedited risk mitigation.
Contacting patients right after a hospital encounter, smoothes transitions of care. Smart-ER optimizes the work flow of a nurse in performing post-discharge phone calls and such health coaching is proven to prevent readmissions. In summary, Smart-ER improves provider-patient communication, improves patient satisfaction and outcomes, and has a significant positive impact on the financial bottom line.
About Smart-ER
Smart-ER stands for Smart communication with an Effective Response. The company was launched in 2013 to help hospitals improve patient communications across all service lines. Patient-provider communication is a key factor in achieving high levels of satisfaction and mitigating risk. Smart-ER is currently offering a commitment-free trial that is easy to implement and affordable.
