Coranet announces the release of the second issue in its "Straight Talk" series on Strategic Technology Support. (Go to www.coranet.com Home Page and click on the link in the lower left).
NEW YORK, NY, December 17, 2012 /24-7PressRelease/ -- Through Straight Talk, Coranet's CEO Margaret Marcucci shares perspectives on important trends in data networking and business communications. "This issue is a 'must-read' for executives who are still finalizing their infrastructure support plans for 2013," according to Marcucci.
In the first part of the paper, Coranet reviews the non-stop changes in communications technology over the past ten years, which have brought opportunities on one hand, and challenges on the other. A graphic illustrates how priorities may shift over time for many organizations - from establishing the necessary foundation infrastructure to utilizing the new infrastructure to improve business operations.
Next, Marcucci describes internally supported, externally supported and "shared responsibility zone" approaches across five key areas of technology support. The paper then goes on to cite research showing that more than half of those companies surveyed plan to expand their use of outside resources going forward.
Marcucci concludes with three guidelines for selecting an external service provider that can make the difference between success and failure.
1. Make sure that they have proven technical skills and experience supporting the specific solutions in use by your company. Check their references by speaking to other customers that have similar infrastructures to your own.
2. Ensure that they have a genuine 'shared skin-in-the-game' commitment to your business success. Support providers that operate in that mode will readily offer performance Service Level Agreements (SLAs) that 'have teeth' and will also give you a clear and effective procedure for escalations.
3. Make sure that the "business chemistry" feels right. In addition to their demonstrated technical competency, put heavy weighting on their flexibility, availability, responsiveness, proactivity and open communications style.
In the first issue of Straight Talk, Marcucci looked at a rapidly evolving aspect of business mobility - the trend toward Bring Your Own Device or BYOD. Coranet believes that BYOD is something that our clients cannot afford to ignore. Companies must take a proactive approach in the areas of security, technology and financial support.
Coranet Corp. is a information technology services company and leading provider of network installation services, management and support services for voice, data and video. It has delivered more than 4,800 successful engagements for clients nationwide in government, defense, finance, health care and higher education. Founded in 1987 as a woman-owned business, Coranet employs over 150 associates including a wide range of field technicians, engineers, project managers and customer care representatives on a national basis. Coranet is committed to creating and maintaining long-term relationships with its clients and continually works to guarantee that their needs are met and expectations are exceeded. Coranet aims to simplify the use of its clients' current technology and provide a broader set of solutions over time that put Coranet "At the Core of Your Network ." As an active WBENC member and holder of a Women-owned Business Enterprise Certification, Coranet's hands-on, accessible management team continually seeks to utilize and advance other minority enterprises as Coranet satisfies the requirements of its clients' businesses. For more information, visit www.coranet.com.
