Restaurant chain YO! Sushi claims to have raised service efficiency and improved the payment process for customers through the adoption of Omnico's ClarityLive mobile payment solution.
Run in a virtualised IT environment, the electronic point of sale (Epos) technology allows orders to be processed with handheld software on a number of mobile devices including iPods.
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The switch to Omnico's handheld Epos solution has resulted in both order accuracy and efficiency being boosted, as the payment process is streamlined by half a minute per customer.
"We revolutionised the restaurant service with our conveyor belt delivery system 15 years ago, and YO! Sushi still constantly seeks out new ways to engage with our customers and build on our cool and 'techie' brand image," said Billy Waters, YO! Sushi's UK IT manager.
"[ClarityLive enables] a much more effective way of engaging with our customers, capturing information and serving efficiently," he continued. "This new system reduces the kitchen staff's workload, improves our billing accuracy, and greatly adds to our knowledge of customers' food preferences."
YO! Sushi has rolled out Omnico's ClarityLive mobile payment solution across its 64 UK restaurants, improving the experience of both customers and staff in the process.
"We estimate that we've reduced customers' time at the payment booth by 30 seconds, as well as improving people flow at our restaurants on all fronts - including when customers are waiting for a restaurant table or ordering takeaway," said Waters.
The system also allows instant communication between staff, helping them to meet customers' needs more efficiently.
"Enabling our staff to message each other easily improves communication during shifts. For instance, waiting staff can alert colleagues if there's a VIP customer in the restaurant, whilst kitchen staff can notify the team instantly if a menu item becomes unavailable," explained Waters, who believes Omnico offered the best mobile solution to YO! Sushi.
"Our policy is to select 'best-of-breed' IT partners, and for Epos this means Omnico, Waters concluded.
Omnico has helped managed YO! Sushi's IT infrastructure since 2004, providing IT management tools that allow full control of the estate, all from a central point at YO! Sushi's head office in London.
