Focus technology, vice president Mr. Huang proposed services to be "for the customer to change" in CCTV live program "dialogue". Focus technology, Customer Service department Manager Mrs. Xu announced that "advisory services" as a new concept Focus Technology won the “China Award for the best after-sales service.” 2010-2011, The Sixth China Best Customer Service Award Presentation Ceremony was held in Beijing, this year's winners formally announced at the ceremony, the focus Technology won the "the China best after-sales service award" .This is the third time for focus technology to win “the best after-sales service award" Best Customer Service Award is co-sponsored by the China Information Industry Association and China's Service Trade Association. After six years of development, this award is recognized as benchmark to measure the level of corporate customer service. Mystery customer had been adopted to comprehensive evaluate the corporate business service, evaluation involves nearly 30 indicators in three major areas: service response, Specification of basic service ,the ability to solve problem and etc, for re-evaluation purpose, there are up to 100 unannounced visiting samples per each short-listed companies. Focus technology took innovative service concept and qualified service to stand out from a number of eligible companies. 14 years, Focus has always been adhered to “create acceptance, valuable products and services," follow in this core value, adhere to service innovation, and enhance service team management. With the increasing deepening of e-business applications, as trade service is core and future, Focus technology follows it, in addition, except the Made in China (Made-in-China.com), Focus technology has built many more domestic and international business service platforms, which include: enterprise management software (Leadong), Business Community (shangjuyuan.com), international trading recruitment website (ipincai.com), logistic website (BFB56.com), Focus technology bring more and more professional and better quality of service to overseas buyers and domestic SMEs. Focus technology, vice president Mr., Huang represents company to attend the ceremony, and participated in CCTV live program "dialogue." During the Dialogue program, Huang explained company service concept “change self to look after customers". Mr. Huang also said the focus technology had been operated for 14 years; it focused on solving SME’s foreign trade problem, bring real value to customers. Made-in-China.com services team keep a highly sensitivity on customer demand, continually take a initiative to pursue customer’s potential demand and actively seek to satisfy the demand, so as to create a pleasant customer service experiences with customers, Focus technology ultimately win customer royalty and build well marketing recognition. During the Ceremony, Mrs. Xu Xiaowei, Focus technology customer service department manager she said in her speech, since 2010, in order to better serve Made-in-China.com’s users, aim at users’ features and services cycle, services team from Made-in-China.com creatively put forward the "Advisory service "as a new service concept, in the service period, focus on customer identity and respect, to manage customer expectations through to guide customers to rational recognize products and services. The original "Macanese Services Act" has played a huge role in the creation and management of customer loyalty.
