Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet. “We believe that SaaS as a delivery model and as a business model makes sense for many of ...
Tags: cloud, highlightedpost, HP, hp service everywhere, IT service management
eClinical solutions provider Perceptive Informatics has inaugurated a Shanghai customer care office to provide services to biopharmaceutical researchers,who use the company's technology solutions,in China and Taiwan. The new office ...
Datatex is participating in IFAI Expo Americas 2012 in Boston on November 7-9, 2012. IFAI celebrates the 100-year anniversary with a anniversary party the first night of the exposition. Datatex will present the fully functional NOW ...
Tags: ERP Tools, Web Based ERP Tools, art production scheduling tools
There is no question that vendors that don't offer software-as-a-service(SaaS)products are risking market share.It's been true in almost every market,where disruptive companies such as Salesforce in customer relationship management(CRM)or ...
Tags: HP, SaaS service desk, CRM, SaaS product
The Department for Work and Pensions (DWP) claims the IT behind its flagship Universal Credit (UC) project is being developed using agile principles. But just how agile is the £2.2bn seven-year project? Universal Credit is a complex ...
Tags: DWP, IT, Universal Credit, agile principles
For years,the Tennessee Valley Authority help desk was an IT career graveyard--and customers suffered for it.Only about half of user problems were resolved in the first call,well below the industry average. The TVA's help desk woes led to ...
Kyocera Document Solutions has recruited its first two apprentices to its Pearson in Practice programme for Advanced Apprenticeships for Print and Document Solutions. Kyocera Document Solutions chose nineteen-year-olds Jordan Church and ...
Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com's Desk.com and Freshdesk. The "new Zendesk" includes a Facebook-like user ...
Tags: Zendesk, help-desk software, US, Cloud Computing
Windows 8 may be the most disruptive operating system upgrade in 17 years,but the learning curve isn't as steep as some have claimed,enterprise support company PC Helps said today. "It will be very difficult to adjust to,no doubt of ...
TeamSupport.com announced a successful deployment of the company's Enterprise Edition by Talon Data Systems, Inc., a leading value-added integrator of high speed networking and storage systems. DALLAS, TX, August 08, 2012 ...