Computerworld-SANTA CLARA,CALIF.--Prior to instituting a change management program,the IT group at financial and tax preparation software company Intuit took eight weeks to complete a business developer's service ticket. As in many ...
Tags: SANTA CLARA, management program, software
A review of disaster recovery capabilities has made multinational specialist recruitment company Hudson more resilient in its day-to-day business. "We have improved Hudson's business continuity by modifying our disaster recovery ...
Tags: disaster recovery, Hudson, IT infrastructure, disaster recovery review
Frank Modruson joined Accenture in 1987. He worked initially as an analyst on complex IT projects at customers. For the last ten years, he has been Accenture's CIO responsible for the outsourcing giant's own IT operation. Modruson says as ...
Tags: Interview, Accenture, complex IT projects, outsourcing service
US insurance company Nationwide Insurance is using VMware's ITBM tool to manage all the costs associated with running IT services for the business. Nationwide Insurance now offers internal IT users a service catalogue, with pricing, to ...
Tags: VMware's ITBM, running IT services, Nationwide Insurance, IT department
Mark Adams-Wright, CIO of Suffolk County Council is a firm believer in making changes to the business gradually. He is overseeing an IT change that is supporting a major transformation in the role of the council – from a provider of ...
Tags: Interview, Suffolk County Council, IT service, virtual disk image
With 25,000 employees and 751 branches across the US, Jo-Ann Fabric and Craft Stores had its work cut out when it decided to virtualise SAP and migrate from an IBM mainframe onto x86 servers using VMware technologies. During VMworld ...
Tags: Virtualise Sap, branches, US
European regulations for the gambling sector,launching new products and driving revenue growth as a recently floated public company put enormous pressure on the IT team at Betfair. But chief technology officer(CTO)Tony McAlister,in post ...
Tags: Tony McAlister, Betfair, European regulations, CRM system
So you received word that cloud is now a priority for your organization.The challenge is how do you get your team cloud-ready? "The cloud is changing so rapidly there's no book you can buy to get up to speed,"says Ross Lambert,software ...
Tags: IT Team, Cloud, Cloud-Based, AWS
Condor Ferries has outsourced its business intelligence and collaboration services to a co-location datacentre. Hosting company C4L will manage the company's Sharepoint,email,finance and business intelligence capabilities. David ...
Tags: Condor Ferries, co-location datacentre, C4L, SaaS
Mobile phone group O2 is gearing up to introduce a bring-your-own-device (BYOD) scheme to its operations in Europe and South America, following a successful roll-out in the UK. O2, part of Spain's Telefonica, said the policy has helped ...
Goldman Sachs is launching a new datacentre strategy to achieve higher cost savings and improved IT energy efficiency.The investment bank will replace its existing real estate-based datacentre infrastructure with modular datacentre ...
Tags: Goldman Sachs, modular datacentres, save costs, IO, data
When it comes to good government IT strategy, only collaboration will work in the long term, according to Hord Tipton, executive director of professional certification body (ISC)2. But after that, governments should stop trying to ...
The Paralympic Games was the largest live broadcast undertaking for Channel 4, but also gave the IT team an equally complex project that presented a range of new challenges and had to be executed under very tight deadlines. To broadcast ...
Tags: Interview, Channel 4, London 2012 Olympic Games, network, Wi-Fi
IDG News Service - IBM has combined a number of its online marketing software programs into a unified service, called the IBM Marketing Center. IBM has designed the service, an IBM Smarter Commerce offering, for organizations to outsource ...
Tags: Online Marketing Service, Desktop Apps, IBM, USA
Computerworld-When the Government Employees Health Association(GEHA)overhauled its data center to build a fabric infrastructure,the process was"really straightforward,"unlike that of many IT projects,says Brenden Bryan,senior manager of ...
Tags: Data center, GEHA, Fibre Channel, Ethernet switches