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contact centre software
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Volkswagen Dealer Parkway Motor Group Is Using Software to Enable It to Keep in Contact
Dec 27, 2012Volkswagen dealer Parkway Motor Group is using software to enable it to keep in contact with its customers through web chat. Parkway Motor Group, with support from its communications supplier Node4, is reacting to changing demands of ...
Tags: Volkswagen, software, web chat, contact centre software
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EDF Blamed Upgrade Core Systems for Failing to Meet Customer Complaint Handling Standards
Nov 6, 2012EDF blamed a major upgrade of its core systems for failing to meet customer complaint handling standards, but expects to have resolved problems by the end of the year. EDF recently migrated millions of customer accounts from multiple ...
Tags: EDF, core systems, customer complaint, multiple legacy