web chat articles & resources on Made-in-China.com

NS&I Has Awarded Atos a £660m

May 22, 2013

State-owned investment organisation NS&I has awarded Atos a £660m, seven-year outsourcing contract, which it says will save taxpayers more than £400m over the contract period. The contract is for the delivery of ...

Tags: Computer Products, software

The Racecourse Newbury Hosts BBC Stargazing Live on 9 January

Jan 11, 2013

UK-The Racecourse Newbury hosted BBC Stargazing Live on 9 January,where 1,500 budding astronomers put into practice everything Professor Brian Cox had taught them throughout the series with experts on hand for demonstrations and to answer ...

Tags: Racecourse Newbury, stars, BBC, UK

Synthetix Has Been Commissioned by HGS UK to Build a Live Chat Service

Dec 28, 2012

CAMBRIDGE, UK, September 13, 2012 /24-7PressRelease/ -- Synthetix, the customer service software company, has been commissioned by HGS UK to build a live chat service for the Foreign and Commonwealth Office. It will be offered at first to ...

Tags: Synthetix, live chat service, office passport, customer service software

Three Quarters of Retail Banks Are Increasing How Much They Spend on Innovation

Dec 27, 2012

Almost three quarters of retail banks are increasing how much they spend on innovation as they attempt to better engage customers through mobile and online channels. According to a study of 300 banks in 66 countries, carried out by IT ...

Tags: retail banks, innovation, mobile payments platforms

Volkswagen Dealer Parkway Motor Group Is Using Software to Enable It to Keep in Contact

Dec 27, 2012

Volkswagen dealer Parkway Motor Group is using software to enable it to keep in contact with its customers through web chat. Parkway Motor Group, with support from its communications supplier Node4, is reacting to changing demands of ...

Tags: Volkswagen, software, web chat, contact centre software

Configurations of The Shylock Financial Malware Inject Attacker-Controlled Phone Numbers

Dec 21, 2012

New configurations of the Shylock financial malware inject attacker-controlled phone numbers into the contact pages of online banking websites, according to security researchers from antivirus vendor Symantec. By doing this, the attackers ...

Tags: Shylock financial malware, phone numbers, contact pages

Cloud-Based Intelecom Tool Will Be Used by Online Fashion Retailer

May 30, 2012

Intelecom, a provider of cloud-based contact centre solutions, announced that Figleaves, the ultimate online destination for lingerie, loungewear and swimwear, is using its' cloud-based contact management portal Connect. Figleaves's central ...

Tags: Intelecom, Cloud-based Intelecom Tool, cloud-based contact centre