Smart metering is by many seen as a catalyst for transformation of the utility sector, with the potential to rewrite the roles and dynamics between the consumer, supplier and distributor and spearhead the development of smart grid. Progressive utilities are placing the consumer at the heart of smart grid and are devising transparency in billing and various consumer engagement programmes to build rapport and trust. Smart meter rollouts are instrumental to future smart grid developments, and most European governments are actively endorsing their implementation. Welcome to our booth: Hall1 F66