Expandable Software, Inc., a leading provider of integrated business management systems for growing medical device and high tech manufacturers, announced today the introduction of Expandable CRM, a web-based sales force automation and customer service suite that provides Expandable users an affordable option for managing sales and service interaction throughout the customer lifecycle .
Expandable CRM provides anefficient set of customer management features that unify a company's sales and support efforts by providing structure for collecting and accessing information related to customer acquisition, order management and customer service.
"Expandable CRM is designed as an affordable alternative to more complex CRM systems and comes integrated with Expandable ERP," Dennis Payton, VP Products Management and Development at Expandable. "Our emerging customers don't necessarily require the full range of options that come with high end CRM systems but sales and support personnel can definitely benefit from a centralized repository of information related to customer acquisition and support. We believe we've arrived at the right combination of features to help our customers manage their customer interaction without a lot of expense and complexity."
The product includes a strong sales force automation component that supports the opportunity management process by controlling tasks, contacts and accounts, including integration with Microsoft Outlook for email history to account and CRM push to Outlook scheduling meetings and activity.
For managing post-sale issues, Expandable CRM provides a customer support module that helps sales and service representatives cultivate customer satisfaction through detailed case management and complete visibility of the resolution process.
"We opted for web-based implementation because customer-facing individuals spend a lot of their time in the field," stated Bryan Briggs, Director of Sales for FHC, Inc. "With Expandable CRM, sales and support personnel are able to access information while in the field, including information that comes directly from Expandable ERP. Sales and support personnel can review sales orders, check on order status and invoices, access RMAs and other customer details from wherever they access the Internet."
About Expandable Software Inc.
Expandable develops, markets and supports an enterprise resource planning (ERP) software suite designed to help executives and managers of fast-growing companies maximize business performance by maintaining visibility and control of manufacturing operations. Expandable's fully integrated accounting, engineering and manufacturing modules provide a solid back office foundation while CRM, e-business, and supply chain functions deliver front office tools to manage business relationships, and streamline transactions.
The Expandable system is targeted to medical device and high technology manufacturers who need a dependable business foundation and responsive business partner that will support their growth all the way to the billion dollar mark.
