As Volvo Trucks' first authorized 4S store in the mainland of China, together with Volvo Trucks, Beijing Walker Trading Co. Ltd (Beijing Walker) celebrated its ten year anniversary, toasting to the decade's cooperation which leads to an outstanding example for other dealers.
During the celebration, Eric Labat, President of Volvo Trucks China, delivered his best wishes to Beijing Walker. "It's Volvo Trucks' goal to be our customers' best business partner, to provide them with best products, best services, as well as total transport solution, to accelerate and optimize business operations, and increase profitability. I believe that Beijing Walker has done and will go on to do excellent job to deliver the commitment."
Beijing Walker was established in October 2003. It is Volvo Trucks' first authorized 4S dealer in North China, serving for Beijing, Tianjin, Hebei, Inner Mongolia, and Shandong. Located on the SE 5th Ring Road, Beijing Walker covers a floor space of over 15,000 square meters. In addition to the repair workshops which can accommodate 8 trucks, it also contains special tools workshops, and double-deck spare part center stocking thousands of accessories. Volvo Trucks Beijing Training Center is Volvo Trucks' only training institute in China. Most of the training sessions for customers, dealers and staff take place in Beijing Training Center. Take 2013 for example, it will have trained more than 300 mechanics and engineers through over 9,000 hours by the end of this year. Beijing Walker is applied with the LDS system and LAP system, which are Volvo Trucks' standard spare parts supplement and maintenance management systems. The systems enable the workflow, maintenance, management, and spare parts supply efficiency that can be consistent with Volvo Trucks' standards worldwide.
Beijing Walker has a highly qualified service team, many of whom are with more than 10 years' experience in this field. All mechanics have taken the global standard training, and are supported by service specialists from Volvo Trucks. Besides, Beijing Walker after-sales maintenance team has made great results in the VISTA campaign in consecutive years. For supporting customers, Beijing Walker's launched a computer diagnostic service - VCADS-PRO based on Volvo Trucks' platform with a 24-hour hotline. Beijing Walker has been delivering comprehensive, reliable, and swift support to the customers, and also taking part in many important projects. For example, Beijing Walker has served dozens of Volvo trucks as TV OB vehicles during Beijing Olympic Games and as construction vehicles in the Nest's site respectively.
Volvo Trucks devotes itself in realizing its core value "Quality, Safety and Environmental Care". In modern transportation, safety, efficiency, equipment availability, fuel economy and environmental protection, are core competitiveness which need the high quality vehicles and the strong after-sales service to support. At present, Volvo Trucks owns a service network in China with nearly 50 service points, a 24/7 Calling Center, a "Customer Care Center" and a warehouse located in Shanghai offering prompt and efficient supply of spare parts. Moreover, Volvo Trucks offers a wide-range of value-added services beyond truck maintenance to Chinese customers, such as free truck delivery service, truck drivers training sessions, customized truck maintenance program etc. Volvo Trucks is committed to continuously satisfying the needs of Chinese logistic companies with professional and perfect after-sales services. In addition, Volvo Trucks' spare parts warehouse is located in Shanghai and keeps more than 15,000 original genuine spare parts in stock, guaranteeing customers' consistent and efficient operations.
