Journelle, a seller of high-end innerwear and loungewear, and Alton Lane, a maker of men’s custom-tailored clothing, have deployed NetSuite to run their core retail business processes from order management, inventory management, financials, supplier purchasing and customer relationship management (CRM) to marketing, all from within one unified cloud-based business management platform by NetSuite Inc., one of the leading providers of cloud-based ERP solutions and omnichannel commerce software suites
The modernization efforts taken by these two retailers enabled both companies to replace a mix of disparate software applications that hamper business efficiency, visibility, growth and the ability to deliver the shopping experiences today’s customers expect.
Upgrading to NetSuite has resulted in streamlined operations, efficient processes and real-time visibility into their business performance and customers, while reducing IT costs and overhead, for these two apparel retailers. Further, these retailers are now able to deliver engaging, personalized and seamless omnichannel shopping experiences to their customers, NetSuite said in a press release.
With NetSuite’s single unified business management platform, both Journelle and Alton Lane have continued their rapid growth and are confident in their ability to scale their businesses across new channels, locations, products and customers.
Journelle founder and CEO Claire Chambers said, “NetSuite has provided us with the flexible foundation and tools necessary to stay ahead and focus on making sure we are consistently delivering the exceptional, high-touch customer experiences that delight our customers and meet our strategic vision.”
Justin Stevens, Alton Lane’s director of domestic operations said, “NetSuite’s unified platform serves as our single record of the truth and has helped us to deliver a highly personalized customer experience to our customers. Being able to connect all customer, order, inventory and financial information has given us a more holistic view of the business down to the smallest details.”
NetSuite Inc. is a US-based software company based in San Mateo, California, that sells a group of software services used to manage a business’s operations and customer relations.
