Semiconductor capital equipment provider OEM Group of Phoenix, AZ, USA has opened its new Sales and Service Center in Yokohama, Japan.
Operating from this strategic central location, OEM Group Japan G.K. has doubled its staffing in the last four years. The new location is 2.5 times larger than the previous office opened in 2010. From this facility, OEM provides parts distribution throughout Japan for all of its customers, along with field service, a technical call center and sales support. Additional space also allows for repairables services for critical equipment subassemblies and capital equipment refurbishment and reconfiguration. With increasing demand for its LEGENDS product portfolio in Japan, the larger facility provides the infrastructure for meeting customers' needs, says the firm.
In attendance at the opening ceremony were executives from OEM's largest customers, executives from Applied Materials Japan (with whom OEM partners to service the Varian Semiconductor ion implant market throughout Japan), and OEM Group board member Graham Stone.
"Our semiconductor equipment product offering has expanded from an initial single product line to the current range of 15 different lines," said OEM Group Japan's president Takao Inagawa. The LEGENDS technology portfolio is based on exclusive intellectual property acquired from semiconductor brands, including: P5000, Tegal Etch, Sputtered Films Endeavor, AMS, MRC Eclipse, AGHeatpulse, Varian Sunset, Lam AutoEtch and Applied Materials-Semitool surface preparation equipment.
"In addition to the Japan head office, we have established a service office in Osaka, and a support base in Kumamoto in southern Japan," Inagawa added. "We have now achieved the scale to respond to a wide variety of customer needs."
OEM Group says that the facilities in Japan - and the openings of a Sales and Service Center and separate Manufacturing Center in Taiwan in October - demonstrate its commitment to customer service throughout the Asia-Pacific region, and accelerate the firm's momentum in introducing product lines to emerging markets.
"OEM Group is the industry's leader in supporting legacy capital equipment product lines," claims CEO Wayne Jeveli. "Through strategic acquisitions and licensing agreements, we now exclusively own and operate 15 'best-in-class' product lines globally. That includes owning and enhancing the intellectual property of each product line; and supporting customers with a dependable continuous supply of certified spare parts, qualified and experienced field service, engineering support, upgrade kits, and new and remanufactured equipment," he adds. "Our install base of over 33,000 systems has become a critical component of the industry's shift to Asia-Pacific," Jeveli reckons. "As our markets evolve, OEM Group will also evolve, by establishing world-class infrastructure."
