ConAgra Foods, the famous $18 billion packaged food leader, has realized major efficiency and productivity gains from BMC Remedy ITSM, allowing the Fortune 500 company to concentrate on reaching its business goals faster and driving down IT costs.
Serving a company of 36,000 employees, ConAgra IT manages a high volume of upgrades, maintenance, and reliability issues, which - if left unchecked - can drain corporate resources and derail product development and innovation.
Key Facts to Know
ConAgra recently upgraded its BMC Remedy OnDemand software. The extraordinary consistency between versions created a seamless migration path, allowing ConAgra to focus on system process changes instead of business maintenance issues, as it often the case. Spikes in customer contact often follow new application rollouts. With the BMC Remedy OnDemand upgrade customer interruption was virtually nonexistent, allowing IT to maintain a business-as-usual workflow.
Supporting Perspectives
Michael Tomasiewicz, senior systems and network administrator, ConAgra
"We had a very positive onboarding process. BMC went over and above the call-of-duty to help us get systems ready and configured to ensure that everything was in place for a successful implementation."