Support Ticket System Comes at First as Web Based Application

Provider of business cloud and stand-alone solutions Orcadesk released software for customer support. So called support ticket system comes at first as web based application and the plan in the near future is to provide also self-hosted option.

In today's turbulent business environment satisfied customer is the basis for business success. Customer support has become very important segment in companies that affects customer satisfaction. Sometimes is customer support a crucial element that is separating companies from competition. Because of that companies will seek more and more for solutions that are designed to improve customer support in their companies. This fact is the reason why Orcadesk management sees the opportunity and existence of wide targeted group and launches this type of software.

Orcadesk support ticket system comes at first as cloud based application and thus is made accessible and usable by different types of computer devices. Tablet pc's and phone devices are very popular and increasingly used for business purposes and this fact was the reason why cloud based system is the first choice. The plan in the near future is to develop a self-hosted application that can be installed on company computers. 

Orcadesk support ticket system obtains whole spectrum of features needed for providing customer support which includes: ticket management and all necessary features that are related to creating tickets and ticket management, reporting tools that are providing statistic information and are used for performance measurement and automated processes which are designed to save time in process of managing customer requests. Obtaining all necessary features in these groups ensures that complete process of customer support management is covered.