Telecommunications companies should take a page from the playbook of airlines and distinguish between premium-paying customers and cattle-class travellers, according to new research.
A study of 260 small businesses with fewer than 20 employees showed evidence of poor customer service; they didn't enjoy a higher level of customer care compared with the average punter.
Chris Griffith 'You can gift a friend a massage or drink straight to their digital wallet here in Australia' IS it possible to gift a friend a cup of coffee or massage by sending a token to their digital wallet?
Fran Foo 'St George Bank is unveiling a widget that displays customers' bank and credit balances on Android smartphones' ST George Bank is about to unveil a service that displays customers' bank and credit balances instantly on Android smartphones.
Mitchell Bingemann 'IINet has staked a claim on connecting emergency and police services to the NBN' IINET has staked a claim on connecting emergency and police services to the National Broadband Network.
