Innotrac Corporation, a best-of-breed commerce provider integrating digital technology, fulfillment, and contact center solutions, announced that fashion retailer Charlotte Russe has selected Innotrac to provide fulfillment and contact center solutions for its growing eCommerce business.
The San Diego-based retailer was founded in 1975, and currently operates over 500 retail stores in 45 states and Puerto Rico. Charlotte Russe offers fashionable value-priced women's apparel, footwear and accessories that appeal to a broad range of customers.
"We are very excited to work with growing retailers like Charlotte Russe," said Larry Hanger, Senior Vice President, Client Services at Innotrac. "Apparel is a highly competitive environment and Charlotte Russe is one of the top retailers in the "fast fashion" category. They have consistently shown a commitment to their customers, and we are pleased to partner with them as they continue to grow their brand."
"Innotrac's commitment to provide best-in-class service levels was key in our selection," said Chris Monier, Vice President, Logistics at Charlotte Russe. "In the competitive fast fashion market, our customer will appreciate their ability to process orders quickly and provide a high level of customer service."
Innotrac will provide eCommerce fulfillment and high-touch customer care services for Charlotte Russe, which also includes returns processing. Innotrac is working closely to integrate with Charlotte Russe's eCommerce platform powered by MICROS-Retail, ensuring a seamless customer experience across all major touch points.
Charlotte Russe is a growing, mall-based specialty retailer of fashionable, value-priced apparel and accessories. Charlotte Russe provides exciting, fashion-forward merchandise that appeals to a broad range of customers, with a core emphasis on the lifestyle trends of young women in their teens and twenties. As of January 1, 2010, Charlotte Russe operated over 500 stores throughout 45 states and Puerto Rico.
Innotrac Corporation, founded in 1984 and based near Atlanta, Georgia, is a best-of-breed commerce provider integrating digital technology, fulfillment and contact center solutions to support global brands.
