Digitalisation – the third era of enterprise IT – has begun, but most CIOs do not feel prepared for this next era, according to a global survey of CIOs by Gartner.
The survey shows many CIOs feel overwhelmed by the prospect of building digital leadership while renovating the core of IT infrastructure and capability for the digital future.
The survey finds over half – 51 per cent – of CIOs are concerned the digital torrent is coming faster than they can cope and 42 per cent don’t feel that they have the talent needed to face this future.
Gartner notes this figure is higher in Australia, where 59 percent agree they are unable to respond in a timely fashion to digital opportunities, thus impacting the success of the business and credibility of the IT organisation.
"2014 must be a year of significant change if CIOs are to help their businesses and public sector agencies remain relevant in an increasingly digital world," according to Gartner Vice Presidents Dave Aron and Graham Waller, in Taming the Digital Dragon: The 2014 CIO Agenda.
The survey, held in the fourth quarter of 2013, included 2339 CIOs, representing more than $300 billion in CIO IT budgets in 77 countries.
Gartner explains the first era of enterprise IT focused on how IT could help do new and seemingly magical things – automating operations to create massive improvements in speed and scale, and providing business leaders with management information they never had before. The last decade represented the second era, and covered industrialisation of enterprise IT, making it more reliable, predictable, open and transparent. However, while this second era has been necessary and powerful, tight budgets and little appetite for risk left scant room for innovation, according to Gartner.
In the third era, trends such as the Nexus of Forces (social, mobile, cloud and information) and the Internet of Things, are changing everything. Gartner says these trends also fundamentally change businesses, the basis of competition and create new industries.
"The behaviours mastered in the second era of enterprise IT, like treating colleagues as customers, are potential hindrances to exploiting digitalisation," says Waller, who is also executive partner for Gartner Executive Programs, which conducted the survey.
This year, he says, CIOs must face the challenge of bridging the second and third eras. "They have to build digital leadership and bimodal capability, while renovating the core of IT infrastructure and capability for the digital future."
The Gartner survey finds most businesses have established IT leadership, strategy and governance but have a vacuum in digital leadership. In order to exploit new digital opportunities and ensure that the core of IT services is ready, there must be clear digital leadership, strategy and governance, it states.
Amidst these changes, however, budget pressures remain for IT organisations. Aron says the survey showed CIOs expect their IT budgets to remain essentially flat (increasing 0.2 per cent on average) in 2014. "This is especially challenging since there is a need to both renovate the core of IT systems and services, and exploit new technology options."
CIOs report a quarter of IT spending this year will happen outside the IT budget – and that is the spending they know about; the reality may be significantly higher. This is a direct result of the new digital opportunities that are more entwined with customer and colleague experiences, and that may, in some cases, reflect concerns that the IT organisation is not fast enough or otherwise ready for more digital opportunities.
"There is an inherent tension between doing IT right and doing IT fast, doing IT safely and doing IT innovatively, working the plan and adapting," says Waller. "The second era of enterprise IT has been all about planning IT right, doing IT right, being predictable and creating value while maximising control and minimising risk. However, to capture digital opportunities created by the third era, CIOs need to deal with speed, innovation and uncertainty. This requires bimodal capability – operating two modes of enterprise IT – conventional, or ‘safe and steady’ IT, and a faster, more agile nonlinear mode."
