Auto-Owners Insurance has signed a multi-year partnership agreement with Mitchell to deploy its WorkCenter Total Loss solution to enhance customer satisfaction.
The solution produced accurate valuations, increased first-call settlement rates and overall consumer satisfaction with the total loss claims process, during testing in three states.
WorkCenter also helped the company to easily comply with all Department of Insurance regulations, which is a key performance standard for claims solutions.
Auto-Owners Insurance Company Claims assistant vice president Jake Block said the solution is expected to enable the company to improve customer experience, in addition to assisting its claim representatives in settling claims promptly and fairly.
Developed in collaboration with JD Power and Associates, WorkCenter Total Loss is an open, modular, data-driven solution designed to help insurers quickly and effective settle claims, by eliminating pain points that lead to customer frustration during the process.
The solution is capable of powering an insurer's all physical damage claims processing requirements, such as dispatch, appraisal, total loss, repair management, as well as review and customer satisfaction reporting.
Headquartered in Michigan, Auto-Owners Insurance is a provider of commercial property/casualty and life, health and annuity insurance in 26 states throughout the US.
