Western Heritage Insurance Company has signed a partnership agreement with ISCS for provision of underwriting module of its SurePower Innovation Policy Administration Suite for use in development of the rate-to-issuance system.
The modular administration suite will enable Western Heritage to accelerate speed-to-market on product changes, rate changes and product introductions, and also enhance customer satisfaction and retention.
SurePower Innovation is also expected to streamline critical processes and generate a more customer-centric environment for the company's managing general agents, and eventually program managers.
Western Heritage business services director Heidi Lambert Clark said: "ISCS provides a solution that our customers will find easy-to-use and efficient in rating, quoting and issuance."
The implementation will be done jointly by Western Heritage and ISCS using agile development methods, such as defined sprints and continual acceptance testing, to ensure highest business value and also to enable rapid and easy introduction.
SurePower Innovation is a modern, field-proven property and casualty (P&C) industry platform featuring pre-integrated components for policy, claims and billing processes, as well as document management, data marts, agent and consumer self-service portals and other business capabilities.
