Forever 21, a fast-growing specialty retailer of clothing and accessories has selected Kronos Incorporated as its global workforce management solution to address multinational needs and standardize its brand experience delivery across the world.
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Forever 21 will use Kronos time and attendance and forecasting and scheduling solutions across 500 stores in Austria, Canada, China, France, Germany, Japan, Korea, the Netherlands, Spain, UK, and the U.S. The retailer is rapidly expanding, and more than 40,000 Forever 21 retail associates around the world will use Kronos.
Kronos will help Forever 21 minimize compliance risk by managing the complexities related to variations in work and pay rules, languages, and currencies. With one solution for all of its workforce management needs, Kronos will offer Forever 21 a comprehensive view of labor costs on a global basis.
The Kronos forecasting and scheduling solution will ensure optimal labor coverage across all store locations, enabling Forever 21 to predict labor needs and easily control staffing demands. This will help reduce over- and under-staffing as well as minimize overtime costs.
As employee satisfaction is a key focus for Forever 21, the retailer selected Kronos for the solution’s ease of use and global track record for superior end-user adoption.
Jay Cha, IT director, Forever 21, says, “When looking for a vendor that could meet our needs, it was obvious that Kronos has developed a workforce management solution with multinational retailers in mind. And while the solution addresses global complexities, what really makes Kronos stand out from other vendors is the local service expertise that Kronos offers around the world. Managing a global workforce is too often a stay-awake issue, but with Kronos, all of us at Forever 21 are sleeping well at night.”
Liz Moughan, director, retail and hospitality practice group, Kronos, said, “A growing number of retailers are turning to Kronos to provide them with one solution to manage all of their global workforce management needs. They appreciate the power of using a single solution to automate and standardize all of the employee-centric processes and the impact it has on key strategic initiatives such as improving customer satisfaction, increasing brand loyalty, and driving revenue. Based on the success that other global retailers have achieved with the use of Kronos, we are confident in our ability to help Forever 21 reach its operational objectives.”
About Kronos Incorporated
Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organizations in more than 100 countries — including more than half of the Fortune 1000 — use Kronos to control labor costs, minimize compliance risk, and improve workforce productivity.