KFH Is Keen to Boost The Performance Levels of Call Center Employees

Call Center Department Manager at Kuwait Finance House (KFH) Meshaal Al-Obaid said that KFH is keen to boost the performance levels of call center employees and develop their skills through intensifying and diversifying specialized training courses. He added that such courses coincide with offering a new bouquet of services and products during the coming period, and stressed that KFH has always been keen to develop the skills of its employees to market and promote those services and products, in order to meet the requirements of clients. He went on to say that KFH organized several specialized training programs designed for call center employees, in order to train fresh Kuwaiti graduates, in collaboration with KFH s Training and Development Department that is keen to conduct training programs in conjunction with prestigious training institutions. Moreover, Al-Obaid explained that KFH is eager to train its employees to improve their level of competency and to offer clients the best level of service possible. He stressed that KFH works relentlessly to design advanced training programs for various sectors; Especially the Call Center Department, which enables its employees to communicate effectively with clients throughout the day without the need to visit branches. Those employees use advanced technology to cater to the clients needs. Al-Obaid revealed that the department will offer new premium services during the coming period, which will reinforce client service. Source: uaecement