Chinese consumers reported Beijing news consumer reporter was informed that in December 9th November 28th, following the written reply China Consumers Association of Apple mobile phone abnormal shutdown problem after the query, the afternoon of December 8th, vice president of Apple Corp, a global customer service service for visiting China Consumer Association, apple mobile phone abnormal shutdown problem to explain the situation.
Apple Corp responsible person said, the company's mobile phone companies to the problem of abnormal shutdown and inconvenience to consumers to express my sincere apologies, the company is fully implement the 6S iPhone accident shutdown program. The plan models, Apple Corp will be released next week in the iOS software update in an additional diagnostic function, used to collect all kinds of information in the next few weeks, help the company to improve customer service service.
Consumers Association official said, for consumers to reflect the problems, the Apple Corp is the primary responsibility for the protection of the legitimate rights and interests of consumers, should be the ultimate goal of customer satisfaction, the implementation of customer service service obligations, the protection of consumer safety, the right to know, even bargain rights.
Consumers Association to the Apple Corp feedback on the use of Apple's mobile phone complaints and comments, the two sides on the specific issues were discussed in depth. Apple Corp said it would speed up research and solve these problems, as soon as possible to eliminate consumer dissatisfaction. China Consumer Association to continue to track the investigation of Apple's mobile phone off the problem, to safeguard the legitimate rights and interests of consumers.
