Recently, Weichai and Shaanxi Automobile established the first maintenance station in Angola and developed Customer Tour to improve service quality. Thus, good base of exploring Angola market would be well built.
It is learned that in 2014, Weichai adjusted its focus in Angola market by expanding its scale to the whole Angola from the single Luanda. To ensure timely after-sales service and improve satisfaction, Weichai Power collaborated with Shaanxi Automobile established the first maintenance station out of Luanda.
Huambo Maintenance Center of China Railyway 20 Bureau Group
China Railyway 20 Bureau Group has its high reputation in Angola, which undertakes lots of large construction, such as railway, road and airport. In Huambo, Huambo Maintenance Center is outstanding there. Equipped with various large machines for vehicle, plane and milling, it also has professional adjustable oil pump and is capable of painting on backstrap. There are over 20 employees who can fix all parts of the vehicle. Meanwhile, due to superior location, this center could cover four provinces, like Bille, Bengla, Werra and Cuan Sal. For better service quality, Weichai and Angola Office of Shaanxi Automobile sent their staff to Huambo Center and provided professional training over WD12 engine dismounting and Shaanxi heavy truck electronics maintenance.
In addition, owing to increased inventory of heavy trucks in Angola, different manufacturers competed fiercely. And after-sales service became the key element for customers when buying. To establish its brand, Weichai Power and Shaanxi Heavy Truck expanded Customer Tour in 2014 and listened carefully to demanding and advice of customers. Thus, service quality can be enhanced and the influence of enterprises in local place can be improved. Therefore, more loyal customers can be wined.
