The financial services industry is undergoing massive change. The global economic crisis, on-going Eurozone challenges and well publicised banking scandals have left the sector with a severely tarnished reputation and under real scrutiny.
Many household names have disappeared while those that remain have been publicly criticised and consumers left questioning how these organisation really behave.
Key strategies by which the banks believe costs might be lowered include:
- Exploiting cloud based technologies
- Improving the overall IT landscape
- Looking to become more agile across the banking operations and streamlining core processes to improve the customer experience
55 CIOs within leading UK retail, investment and wholesale banking institutions were interviewed for this research.
Source:
http://bitpipe.computerweekly.com/detail/RES/1354290539_849.html
