Recently UK Energy Secretary Ed Davey announced the rollout of smart meters was to be delayed by a year. Pushing back the start is a smart move by the government as the delay looks to ensure that the functionality of the meters will be fit for purpose.
Installing 53 million smart meters in 30 million homes and small businesses by 2020 is just the first step and the success of the rollout is dependent on consumer engagement. A seamless, quality customer experience will be essential in the early stages to promote buy-in from consumers. From an industry perspective it is encouraging to see that the government has taken feedback on board and, more importantly, is continuing to keep consumers at the heart of the rollout.
Source:
http://smartgrid.testing-blog.com/2013/07/15/why-the-uk-smart-meter-delay-is-a-smart-move/#more-33372
