Cloud computing is a potential game-changer for SMEs, according to IT consortium, the Open Group. But most SMEs find the technology confusing and are unsure how to implement it, said the group of suppliers, users and academics. ...
Tags: cloud computing, SMEs, IT consortium
Toyota Motorsport went to the market for a new IT service management(ITSM)system when a sponsorship deal with BMC came to an end,and has been reaping the benefits ever since. In 2003,Toyota Motorsport,which is the part of Toyota that ...
Tags: Toyota Motorsport, ITSM, BMC, Toyota
Law firm Addleshaw Goddard (AG) has selected cloud service management provider ServiceNow to automate its IT service delivery functions ahead of offerings from CA, BMC and ICCM. Further reading Deloitte selects ServiceNow to improve ...
Tags: SaaS-based service
Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints in 2008, when it upgraded a system ...
Tags: Specsavers, IT service management system, BMC Software
Cancer charity Macmillan had to overcome user resistance when it upgraded its IT service management (ITSM) technology, after the organisation outgrew its existing technology and processes. The organisation eventually overcame user ...
Imperial College London is moving its IT service management(ITSM)into the cloud after it grew out of its eight-year-old system. The project will be monitored and,if it proves as successful as expected,the college could move more IT to the ...
Tags: ITSM, Cloud, Imperial College