The Department for Communities and Local Government (DCLG) has stuck with old ways of working and will contract a single outsourcing giant for its desktop management services contract. DCLG has been given the go-ahead to refresh its IT ...
Tags: DCLG, old ways of working, desktop management services
There is no question that vendors that don't offer software-as-a-service(SaaS)products are risking market share.It's been true in almost every market,where disruptive companies such as Salesforce in customer relationship management(CRM)or ...
Tags: HP, SaaS service desk, CRM, SaaS product
Windows as a service Citrix helps SMEs cope with proliferation and remote support Citrix's position in an evolving and competitive market Virtual Microsoft Widows: A hostage to fortune? Budgets remain tight at enterprise end of market ...
Tags: Windows, Citrix, SMEs, growth of cloud
Today,MetaQuotes Software Corp.,the developer of TeamWox enterprise management system,has announced an offer for free TeamWox for government entities. TeamWox is an enterprise management system designed to optimize the efficiency of ...
Tags: MetaQuotes Software, TeamWox enterprise management system
Manufacturer Domino Printing Sciences is cutting costs by putting its IT service desk in the cloud. The maker of printing technologies'service desk supports 25 offices across the world as well as 200 distributors in 120 countries.It ...
Tags: DPS, IT service, Service Desk, LANDesk, Cloud
Thomas Cook online has signed a seven-figure deal with SME cloud provider CatN to host its e-commerce site. The agreement comes on the back of recent work by CatN,initially brought in by Thomas Cook as a skunkworks operation,which ...
Tags: Thomas Cook, SME CatN, e-commerce site, hosting provider
Citrix has bought the privately-held cloud-based service desk technology provider Beetil,to expand its capabilities of its cloud-based support product line,Citrix GoToAssist. This acquisition will integrate an IT service desk solution to ...
Tags: Citrix, Beetil, cloud capabilities, remote support
Citrix Systems has acquired New Zealand-based company Beetil, in an effort to expand the capabilities of its remote support offering GoToAssist, the company said on Monday. As a result of the acquisition, Citrix will be able to offer ...
Tags: IT Industry, Citrix System, Beetil, acquisition, US
Specsavers moved to an IT service management system from BMC Software when it wanted to become ITIL compliant and standardise the service globally. The optical retail chain implemented BMC FootPrints in 2008, when it upgraded a system ...
Tags: Specsavers, IT service management system, BMC Software
Cancer charity Macmillan had to overcome user resistance when it upgraded its IT service management (ITSM) technology, after the organisation outgrew its existing technology and processes. The organisation eventually overcame user ...