One of the keys to customer loyalty is managing expectations. When they walk into the store, can they expect prompt and courteous service, or will they be left waiting and stuck browsing on their own? Most of my research verifies that ...
Tags: Construction, Decoration
Ryan Trainer, president of the International Sleep Products Assn., urges conference attendees to contact their elected officials when asked to lobby for industry-supported recycling measures. CHANDLER, Ariz. -States around the country are ...
Tags: Mattress, Recycling Measures, ISPA
The judgment in the Twitter libel case between Lord McAlpine and Sally Bercow has been published, with the judge explaining fully his reasoning for finding against Bercow. The House of Commons' Speaker's wife Bercow had tweeted "Why is ...
Tags: Computer Products, software
CSO - In January 2010, Google shocked the cyber world by confessing it had been the target of an advanced persistent threat lasting months and mounted by hackers connected to China's People Liberation Army. "[We] have evidence to suggest ...
Tags: Computer Products
A new variant of the Citadel financial malware is targeting users of the Payza online payment platform by launching local in-browser attacks to steal their credentials, according to researchers from security firm Trusteer. Citadel is a ...
Tags: Payza, Payment Platform, Computer Products
The U.S. government should bar foreign companies that repeatedly steal or use stolen U.S. intellectual property from selling their products in the country, a new report recommended. About US$300 billion worth of intellectual property is ...
Tags: US, Foreign Firms, Intellectual Property
With the H-1B fight over and lost, Sen. Charles Grassley (R-Iowa) lashed out, almost flailing in the minutes before the Senate Judiciary Committee's final vote Tuesday. The tech industry had won. It was getting late in the day and the ...
Tags: Stinky Onion, Computer Products, H-1B
The U.S. Department of Justice has indicted online payment processor Liberty Reserve for laundering $6 billion in a series of global transactions, which the agency charges may be the largest international money laundering prosecution in ...
Tags: DOJ, Liberty Reserve
A proposal in Taiwan to enforce copyright laws by blocking access to top piracy sites is facing concerns that the measures could impinge on Internet freedoms on the island. The intellectual property office of Taiwan's Ministry of Economic ...
Tags: Anti-Piracy Proposal, Taiwan, SOPA
The U.S. International Trade Commission has turned down a request for a ban on Microsoft's Xbox after finding that the gaming device did not infringe a patent owned by Google's Motorola Mobility unit. The ITC's ruling Thursday has ...
U.S. companies should be allowed to take aggressive countermeasures against hackers seeking to steal their intellectual property, contends the private Commission on the Theft of American Intellectual Property. The 100-page report, ...
Tags: IP, US, Computer Products
The draft legislation on the amendment to the timber-trading safeguard act (HolzSiG) already passed by the German Parliament and the Upper House in March 2013 came into force on 8 May. Up until that date, the law only regulated national ...
Tags: Construction
RPM International Inc. has reported that the U.S. Bankruptcy Court for the District of Delaware has issued an opinion estimating the current and future asbestos claims associated with Bondex International, Inc. and Specialty Products ...
Tags: Construction, Asbestos Proceeding
Apple pays a fair share of the taxes it owes the U.S. and other nations, its CEO said Tuesday, despite criticism from U.S. senators that the company is ducking taxes by shifting profits to subsidiaries that the company does not consider tax ...
Tags: Computer Products, Apple
Inspired by the latest James Bond movie, Rep. John Tierney (D-Mass) is pushing a bill that would require all U.S. handgun manufacturers to include "personalization technology" in their weapons. The Personalized Handgun Safety Act of 2013 ...
Tags: Computer Products, software