Avaya has announced new Customer Experience Management solutions which aim to help businesses “eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.” Avaya has introduced its Aura ...
Tags: application, platform, Computer
BlackBerry hired Eric Johnson as president of global sales, reporting to John Chen, executive chair and CEO. The addition will “round out BlackBerry's new executive leadership team,” said Chen. "The experience that the ...
Tags: BlackBerry, Eric Johnson, president of global sales, management change
Related blackberry BlackBerry Q3 Revenues, Profits Plunge blackberry BlackBerry Makes More Management Changes blackberry BlackBerry, Porsche Design Team Up On Luxury Phone blackberry BlackBerry No Longer Up For Sale, Gets Cash Infusion ...
Nidal Abou-Ltaif, Vice President of Avaya's Middle East, Africa,Turkey and India branches (left), and Tony Douglas, CEO of ADA. Abu Dhabi Airports and Avaya have announced the signing of a 10-year partnership to enhance the airports ...
Tags: Computer Products, software
Following through on a policy change announced in 2012, IBM has started restricting availability of hardware patches to paying customers, spurring at least one advocacy group to accuse the company of anticompetitive practices. IBM "is ...
Tags: Computer Products, software
By now, it’s become a tired old tech industry bromide: CIOs need to be business-savvy. But while that sentiment remains true, technology trends, generational shifts in the workforce and changing demands from end users are forcing ...
Tags: Americas, applications, Avaya, CIO, CIO Symposium, CIOs, cloud, CNME
By now, it's become a tired old tech industry bromide: CIOs need to be business-savvy. But while that sentiment remains true, technology trends, generational shifts in the workforce and changing demands from end users are forcing CIOs to ...
Tags: CIOs, Computer Products, role changes
The U.S. Congress should limit the ability of patent holders that don't make products to file infringement complaints at the U.S. International Trade Commission because of a huge increase in cases there, representatives of some companies ...
Tags: Computer Products, software
Freehold, New Jersey, United States of America (Free-Press-Release.com) April 12, 2013 -- Tec-Tel Communications today launched a new integrated marketing campaign, aimed to redefine and elevate visibility around Tec-Tel Communications ...
Despite what he sees as shortcomings of Microsoft’s real-time communications platform, Lync, businesses will see value to some of its features, and supplement those with products from Avaya, says Avaya CEO Kevin Kennedy. “Are ...
Fears over the safety of personal financial information held by call centres has prompted six million people a year to move their business elsewhere. Banks, phone companies and retailers are the big losers due to customer concerns over ...
Tags: personal financial information, information safety, customer concern
Networking specialist Cisco has reported a $900m (£579m) year on year rise on its second quarter profits – a 44 per cent increase. The firm reported net sales of $12.1bn in its second quarter, which is a rise of five per cent ...
Tags: Networking, Cisco, profits
Networking hardware giant Cisco is to acquire privately held network software provider Intucell for about $475m (£300m). Intucell, headquartered in Ra'anana, Israel, was founded in 2008 and provides self-optimising network (SON) ...
Tags: Cisco, networking hardware, network software
St. Nick and his reindeer have begun their Christmas Eve work delivering presents to children around the world and NORAD is tracking their progress today. As the North American Aerospace Defense Command (NORAD) has been doing since 1958, ...
Tags: NORAD, St.Nick, Tracks Santa Operations Center, Colorado Springs
Huntingdonshire District Council is to switch from enterprise software vendor Aptean's Onyx CRM solution to Microsoft Dynamics and Optevia Local Government Essentials(OLGE)to cut costs. he council had shared the Onyx CRM platform under an ...
Tags: Huntingdonshire District Council, Cambridgeshire, Onyx CRM platform