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IT service management software
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EMI Music Publishing,Has Deployed a Cloud-Based It Service Management SaaS
Dec 27, 2012EMI Music Publishing, has deployed a cloud-based IT service management software-as-a-service (SaaS) from Sunrise Software to support 900 users in 55 countries around the world. SaaS service management product Sostenuto took one week to ...
Tags: EMI Music Publishing, IT service, cloud computing, Sunrise Software
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Macmillan Had to Overcome User Resistance When It Upgraded ITSM Technology
Aug 14, 2012Cancer charity Macmillan had to overcome user resistance when it upgraded its IT service management (ITSM) technology, after the organisation outgrew its existing technology and processes. The organisation eventually overcame user ...
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