Sidel Services aims to deliver greater value to the beverage products, installed Sidel equipment and bottom line of beverage producers globally. The new unit is split into six teams: Maintenance, Line Improvement, Training, Spare Parts & Logistics, Line Conversions & Moulds, and Packaging.
Together the teams, comprising experts located all over the world, are focused on increasing value in five key areas: product quality, efficiency, flexibility, cost optimisation and brand support.
“When customers invest in a Sidel production line, they need and expect high levels of service to support them throughout the entire working life of the equipment,” said Mart Tiismann, Sidel chief executive officer and President. “That is why, in addition to introducing innovative technologies to our customers such as the Sidel Matrix liquid packaging system, we have also been working hard to improve our services offering.”
The company has spent the last eighteen months reviewing, reorganising and overhauling its services. One of the key inputs into this process was the feedback provided by over 1,000 individuals within hundreds of Sidel customers, which the company gathers using a comprehensive annual customer survey that has been running for the past several years.
With over 30 years of service, engineering and managerial experience acquired in different international assignment Dag Gronevik (pic below), vice president for services, joined Sidel from sister company Tetra Pak in 2013 to help oversee the implementation of the new business unit.
“The survey responses reveal the realities of the current business environment, with issues such as increasing regulation, economic volatility and rising raw material prices directly impacting beverage production lines,” he said.
