Edwards Ltd of Crawley, UK, a manufacturer of vacuum products and abatement systems and a provider of related services, is to open its new vacuum and abatement Service Center in Glenwillow, OH, USA (which will begin operation on 25 April). The center will replace its current remanufacturing hub in Strongsville, and will include Edwards' latest remanufacturing and repair methodology as well as expanded product repair capability.
"This is not simply a relocation," says Americas service director Stephen Abate. "We have reached the capacity of our Strongsville center and, in looking to the future, are eager to expand and improve our operations in Ohio." The Glenwillow site has been designed to upgrade to the latest service processes and global best operating practices and will allow Edwards' service teams to better support customers in the USA.
Overall, the new service hub will facilitate the lean manufacturing standards that Edwards applies around the world. New training facilities will provide a forum for hub staff, field service engineers and customers to benefit from hands-on instruction. New equipment and a streamlined layout will improve efficiency, says the firm. The combination of increased capacity and upgraded technology will support Edwards' planned future growth and additional product lines.
"As our business grows, we need to respond to increasing service demands from our customers in the general industrial sectors, research and development labs, chemical process industries and the semiconductor industry," says Abate.
