Aimed at keeping workers connected to each other and the back office
Alliant Energy, a US Midwest-based energy holding company, announced it's aiming to better connect its field technicians across a large geographical area, thanks to the Resource Radar application from ClickSoftware.
Alliant Energy Corporation provides 1.4 million Midwest utility customers with electric and natural gas services. Alliant Energy currently deploys nearly 4,000 employees across its service territory of Iowa, Minnesota and Wisconsin.
The Resource Radar app is part of the Collaboration Pack of applications; Alliant Energy is also going to deploy ClickSoftware's full suite of workforce management and mobility software.
The firm hopes to be able to further improve customer service by giving field resources the ability to quickly identify additional technicians nearby for faster response to both planned jobs and emergencies. The app will also help Alliant Energy adhere to strict safety measures, and enable technicians to complete more jobs per day.
"By deploying device agnostic ClickApps, Alliant Energy is able to increase productivity and improve customer service by transmitting and sharing data and decisions in real time," said Hannan Carmeli, president and COO, ClickSoftware "The ClickAppStore provides customers the ability to implement the mobile functionality they need with minimal IT involvement - no infrastructure changes or coding is required."
ClickSoftware noted that in a recent forecast, research firm IDC predicted that by 2015, the world's mobile worker population will reach 1.3 billion, representing 37.2% of the total global workforce and 75% of the US workforce.