ClickSoftware Technologies, a provider of automated mobile workforce management and optimization solutions, has teamed up with NetSuite, a provider of cloud-based financials/ERP software suites, to build the ClickSoftware SuiteApp.
Built using NetSuite's SuiteCloud Computing Platform, the ClickSoftware SuiteApp is expected to provide an end-to-end mobile workforce management solution targeted to address the needs of mobile workers and the field service industry at large.
NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing.
SuiteCloud Developer Tools provide a comprehensive cloud customisation environment, whether users are extending NetSuite to fit their business needs or developing completely new applications. SuiteCloud Developer Tools include workflow management, scripting, analytics and web services.
Udi Keidar, VP Cloud Services, ClickSoftware, commented: "ClickSoftware's cloud-based mobile workforce management solution is expected to complement NetSuite, enabling customers of all sizes to manage their field service workforce alongside NetSuite ERP and CRM in a single view.
"The powerful combination is expected to provide organisations with fast and tangible business benefit, including increased customer service levels and lower operational costs."
The ClickSoftware SuiteApp is expected to enable companies to enhance the performance of service organisations through real-time scheduling and mobility solutions. The offering will seek to address the entire lifecycle of a service call from initial customer contact, through work order creation, resource scheduling, employee dispatch, and enables real-time communication to and from the field.
Guido Haarmans, VP Business Development for Technology Partners at NetSuite, said: "As a leader in cloud based ERP, partnering with the leader in the mobile workforce industry brings the best of both worlds together for our customers.
"We expect our customers to be able to benefit from a seamless cloud to cloud integration between the two products for improved business processes that can lead to a remarkable customer experience."