For a third consecutive year, EV Group of St Florian, Austria (a supplier of wafer bonding and lithography equipment for MEMS, nanotechnology and semiconductor applications) has earned all three awards from VLSIresearch Inc's annual customer satisfaction survey. EVG has again been ranked as one of the '10 BEST Focused Chip Making Equipment Suppliers', as well as one of the 2015 'BEST Suppliers of Fab Equipment', increasing its ratings in both award segments compared to last year. EVG was also distinguished with a 2015 'RANKED 1st award' in the 'Other Fab Equipment' category.
According to VLSIresearch, EVG received its highest scores in the supplier performance category, including technical leadership, recommended supplier, trust in supplier, and partnering. However, EVG says that it also scored well across the board, including in the customer service and product performance categories, where it received some of its highest marks in quality of results, usable performance, and field engineering support. This year marks the 13th consecutive year that EVG has been listed among the 'THE BEST' suppliers, as well as the third year claiming the number one spot as the highest-ranked wafer bonder supplier.
"EVG is a master in cost-effectively bringing new technologies into different markets and enabling customers to bring their products to market cost-effectively using emerging technologies," comments VLSIresearch's CEO & chairman G. Dan Hutcheson. "EVG's focus on exploring and commercializing new technologies, coupled with their strong focus on customer relationships and high-volume manufacturing, embodies their approach to delivering high customer satisfaction," he adds.
"This achievement reflects EVG's ongoing commitment to our customers' success through our 'Triple I' philosophy of invent-innovate-implement," says EVG's executive sales & customer support director Hermann Waltl.
For this year's survey, VLSIresearch received feedback from more than 96% of the chip market, 82% of the subsystems market, and 32% of the solar market. Participants were asked to rate equipment suppliers among 15 categories based on three key factors: supplier performance, customer service, and product performance. A total of 3842 suppliers were rated, resulting in 57,207 total responses.
A white paper detailing EVG's survey results has been issued by VLSIresearch and is available for download from the web address below.
