IT Service Management articles & resources on Made-in-China.com

Beam's It Service Management Platform Was Transferred by It

Oct 10, 2013

Global spirits company Beam has transferred its IT service management platform from an on-premise deployment into the cloud platform in order to support finance and human resource departments. The HEAT Cloud Platform from IT firm ...

Tags: spirits, Beam

CERN Is on The Verge of Signing a New Contract for IT Service Management Software

May 29, 2013

The European Organisation for Nuclear Research, CERN, is on the verge of signing a new contract for IT service management (ITSM) software with ServiceNow - as long as the vendor provides enough visibility to ensure that CERN will not be ...

Tags: CERN, Computer Products

Logicalis Has Agreed to Acquire Four European Subsidiaries of The Defunct Computer

Mar 5, 2013

Logicalis has agreed to acquire four European subsidiaries of the defunct computer services company 2e2 for €24m (£20.7m). The managed services provider will acquire the Spanish and Irish systems integration businesses, which ...

Tags: Logicalis, defunct computer service, company news

HTG Inc Leads to Winning Excellence in Global IT Support Award From International Client

Jan 28, 2013

HTG Inc. awarded ITIL3 Best Practices certifications, leads to winning Excellence in Global IT Support award from international client. VANCOUVER, WA, January 28, 2013 /24-7PressRelease/ -- HTG, Inc. announced the successful completion of ...

Tags: HTG, ITIL3, Practices Certifications

A Stand-Alone Operating System Stored on A Portable USB Pen Drive

Jan 11, 2013

The prestigious itSMF (IT Service Management Forum) UK Awards 2012 saw Marval customer Stockport Metropolitan Borough Council (MBC) ICT pick up the IT Service Innovation of the Year Award for RoamKey; a stand-alone operating system stored ...

Tags: Stockport Council, IT Service USB Stick

Government to Move Away From Large IT Service Management Contracts Handled

Dec 31, 2012

Whitehall departments spearheading moves to break up large system integrator contracts into separate'towers'have seen a dramatic drop off in suppliers bidding to co-ordinate the multiple providers. Under the tower model the government ...

Tags: Whitehall departments, drop off for Tower Contracts

DeskCenter USA Reduces Your Annual Budget - Guaranteed.

Dec 28, 2012

NEW YORK, NY, July 24, 2012 /24-7PressRelease/ -- Voted by CRN & Network World as one of the top emerging companies in 2010 and 2011! DeskCenter USA Reduces your Annual Budget - Guaranteed. New Version 9.4.1 IT Management - Easier. ...

Tags: DeskCenter, global software, IT Management Suite software

Addleshaw Goddard Uses ITSM Service in The Cloud to Improve IT for The Business

Dec 27, 2012

Law firm Addleshaw Goddard is using an IT service management (ITSM) service in the cloud as part of a programme to improve IT for the business that has 1,250 IT users in the UK and Singapore. After analysing the market and putting out a ...

Tags: IT, service management, UK, niche players

EMI Music Publishing,Has Deployed a Cloud-Based It Service Management SaaS

Dec 27, 2012

EMI Music Publishing, has deployed a cloud-based IT service management software-as-a-service (SaaS) from Sunrise Software to support 900 users in 55 countries around the world. SaaS service management product Sostenuto took one week to ...

Tags: EMI Music Publishing, IT service, cloud computing, Sunrise Software

The Success of Tablets Has Driven People to Bring Their Own Devices to Work

Dec 27, 2012

The year 2012 will go down in history as the year when people voted with their wallets and decided that tablets are good enough for work. The success of tablets has driven people to bring their own devices to work. Supporting these ...

Tags: tablets, managed desktop estate, PC suppliers, desktop virtualisation, IT

Navigis Announced The Fourth Installment in Their "EXCELerator" Series of Process

Dec 26, 2012

Navigis, a leading global integrator of ServiceNow ITSM software and services and Third Sky, a leading IT Service Management (ITSM) solutions provider, today announced the fourth installment in their "EXCELerator" series of pre-packaged ...

Tags: Navigis, software, IT Service Management, IT industry

Deloitte Uses Cloud-Based ITSM From Servicenow to Support 13,000 Employees

Dec 24, 2012

Business consultancy Deloitte is using cloud-based IT service management (ITSM) from ServiceNow to support 13,000 employees in the UK and Switzerland. ServiceNow is a cloud-based service that automates IT support. Customers pay an annual ...

Tags: Deloitte, IT service management, IT support, IT industry

CyrusOne Implemented BMC's Remedy OnDemand It Service Management Suite

Dec 21, 2012

The implementation of the BMC software will deliver a consistent customer experience across all CyrusOne data centres Global enterprise data center services provider CyrusOne has implemented BMC's Remedy OnDemand IT Service Management ...

Tags: CyrusOne, Computer Products, BMC, IT Service

Hewlett-Packard Launched a Hosted Offering Called HP Service Anywhere

Dec 18, 2012

Hewlett-Packard has launched a hosted offering called HP Service Anywhere, providing IT service management (ITSM) software over the Internet. “We believe that SaaS as a delivery model and as a business model makes sense for many of ...

Tags: cloud, highlightedpost, HP, hp service everywhere, IT service management

RBS and Natwest Customers Faces Technical Issues as IT Failure Continues to Cause Havoc

Dec 17, 2012

Royal Bank of Scotland (RBS) and NatWest customers are still facing technical issues as an IT failure continues to cause havoc for the banking group. Bank customers first found their RBS and NatWest services were unavailable at lunchtime ...

Tags: RBS, NatWest, technical issues, IT failure

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