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contact centre
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Joanne Varey Instilled a Proactive Approach to Winning Business From Blue-Chip Clients
Sep 15, 2014The contract packing business is often seen as sizeable automated production lines packing products for brands. Blackburn-based Granby Marketing Services claims to be more diversified in the nature and method of its business than many of ...
Tags: packing business, packing services
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Avaya Has Announced New Customer Experience Management Solutions
Mar 18, 2014Avaya has announced new Customer Experience Management solutions which aim to help businesses “eliminate the fragmented, high-effort service that jeopardises customer loyalty and revenue growth.” Avaya has introduced its Aura ...
Tags: application, platform, Computer
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Two New Combat Vehicles Will Be Showed by Tata Motors at The Defexpo 2014.
Feb 11, 2014Tata Motors, a India-based supplier of mobility solutions to the armed + security forces, today showcased two new combat vehicles at the DEFEXPO 2014. Tata Motors showcased the 'KESTREL', a Wheeled Armoured Amphibious Platform providing ...
Tags: Tata Motors, Combat Vehicles
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Sears Entered Into an Agreement with IBM at Three Internal Sears Customer Contact Centres
Jan 17, 2014Sears Canada Inc. announced that the Company has entered into an agreement with third party vendor IBM to externally reassign the work currently performed at three internal Sears Customer Contact Centres. The move to a third party will ...
Tags: Sears Canada Inc, IBM, Doug Campbell, Direct channel
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Abu Dhabi Airports and Avaya Have Announced The Signing of a 10-Year Partnership
Oct 13, 2013Nidal Abou-Ltaif, Vice President of Avaya's Middle East, Africa,Turkey and India branches (left), and Tony Douglas, CEO of ADA. Abu Dhabi Airports and Avaya have announced the signing of a 10-year partnership to enhance the airports ...
Tags: Computer Products, software
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Lambeth Council Services Firm Capita a £3.4m Customer Services Management Contract
Aug 26, 2013Lambeth Council has awarded IT services firm Capita a £3.4m customer services management contract. The nine-year contract has been awarded through Lambeth Council's London-wide framework agreement. It will run alongside existing ...
Tags: Computer Products
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SAP Has Revealed Plans to Acquire Hybris to Deliver The E-Commerce Platform
Jun 5, 2013SAP has revealed plans to acquire hybris, a rapidly growing and widely recognised player in the e-commerce technology market. The acquisition positions SAP to deliver the next-generation e-commerce platform, with the choice of on-premise ...
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Genesys Signed a Definitive Agreement to Acquire Soundbite Communications for $5 Per Share
May 23, 2013Genesys, a provider of customer engagement and contact centre solutions, has signed a definitive agreement to acquire SoundBite Communications for $5 per share. SoundBite delivers cloud-based proactive collections, payments, and mobile ...
Tags: Genesys, Soundbite Communications
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Avaya CEO Kevin Kennedy: Businesses Will See Value to Some of Its Features
Apr 1, 2013Despite what he sees as shortcomings of Microsoft’s real-time communications platform, Lync, businesses will see value to some of its features, and supplement those with products from Avaya, says Avaya CEO Kevin Kennedy. “Are ...
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Fears Over The Safety of Information Prompted Six Million People to Move Their Business
Mar 12, 2013Fears over the safety of personal financial information held by call centres has prompted six million people a year to move their business elsewhere. Banks, phone companies and retailers are the big losers due to customer concerns over ...
Tags: personal financial information, information safety, customer concern
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CDL Introduced New Quotes Solution, Featuring Experian's DFI Risk Score
Feb 26, 2013Insurance software house CDL has introduced new quotes solution, featuring Experian's Delphi for Insurance (DFI) risk score. Available through the CDL enrichment hub, the new solution has been introduced to its broker community for all ...
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Cisco Has Apparently Declared War on Microsoft's Unified Communications Platform
Feb 21, 2013Steve Ballmer, CEO, Microsoft Cisco has apparently declared war on Microsoft’s unified communications platform, having chosen the eve of the first Lync conference to describe it as incomplete when compared to Cisco’s ...
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Sap Technology Ia Embraces by DB Breweries
Jan 21, 2013New Zealand-based DB Breweries (DB) has deployed SAP's web channel experience management (WCEM) software to set up a web shop. The web shop, which went live at the end of November 2011, will provide online ordering for trade customers and ...
Tags: WCEM software, SAP
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LeadMaster Australia Pty Ltd Announced The Launch of Its New Sales and Marketing Solutions
Dec 28, 2012New blog provides valuable tips and insight on a wide range of topics from Sales Force Automation, Forecasting Management and Marketing Automation to Lead Management, Demand Generation and Revenue Performance Management Strategy SYDNEY, ...
Tags: Australia, Computer Products, Blog, LeadMaster
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Synthetix Has Been Commissioned by HGS UK to Build a Live Chat Service
Dec 28, 2012CAMBRIDGE, UK, September 13, 2012 /24-7PressRelease/ -- Synthetix, the customer service software company, has been commissioned by HGS UK to build a live chat service for the Foreign and Commonwealth Office. It will be offered at first to ...
Tags: Synthetix, live chat service, office passport, customer service software
