PAC Machinery has introduced LiveDemo, a web-based, real time, interactive collaboration tool for product demonstrations and a variety of other customer service applications.
PAC Machinery VP of Marketing, Greg Berguig said “The ability to demonstrate packaging equipment in real-time, using the customer’s product, represents a turning point in the flexible packaging industry.” LiveDemo capability will be available at PAC Machinery headquarters and Packaging Aids in California, the Clamco facility in Ohio, and at Converting Technology headquarters in Wisconsin.
“Our goal is to offer a means by which customers can view their product running on our equipment with the ability to discuss the process, ask questions and make adjustments in real-time – from anywhere in the world,” adds Berguig. Customers require nothing more than a computer, laptop or smartphone with an internet connection to enjoy the benefits of LiveDemo.
Product service and troubleshooting made fast and easy
In addition to real-time product demonstrations, customers can use their mobile phone on the shop floor to document problems they may be experiencing using the video camera on their phone. Transmitted via internet to one of the PAC Machinery LiveDemo facilities, a team of experienced product experts can then analyze issues and make corrective recommendations on the fly.
“LiveDemo has the potential to save a tremendous amount of time when it comes to evaluating maintenance issues that may be experienced in the production environment,” notes PAC Machinery product line manager Brian Jobson. “The ability to diagnose and make corrective adjustments in situ is a game changer,” adds Jobson.
