Mack Trucks has announced the launch of GuardDog Connect, a new telematics program the company says will reduce downtime and streamline the repair process.
The system remotely monitors fault codes generated by the engine and emissions systems, then advises the fleet manager on the best course of action. In some cases, the truck will be able to continue on its route and have the issue repaired at its next scheduled service interval. When immediate repairs are necessary, GuardDog Connect advises the driver of the nearest service location that has the required parts on-hand. Fleets will also benefit from not having to undergo a diagnostics inspection at the dealer, since OnGuard Connect will have already notified the dealer of what needs to be done.
"We at Mack are committed to having our customers' backs," said John Walsh, Mack vice-president of marketing. "Our new telematics-based solution, GuardDog Connect, clearly demonstrates our determination to ensure that our customers keep their trucks on the road where they should be."
Messages are sent to the driver via the Mack Co-Pilot display on the dash. Fleet managers can be notified of the most appropriate course of action by e-mail or phone. The GuardDog Connect system is built upon the Mack Asist service platform, so all communications and the vehicle's service history are consolidated in a single online file.
Fault codes are monitored by a team at Mack's 24/7 OneCall customer support centre. Mack chose to monitor about 30 fault codes, but has the ability to include additional fault codes as necessary.
"Customers have enough on their minds today without having to worry about the time it takes to diagnose a problem with their vehicle, and get the situation addressed," Walsh said. "GuardDog Connect simplifies the repair process for drivers and fleet managers, combining purposeful telematics technology with the know-how of the Mack support network to keep customers rolling."
David Pardue, vice-president, aftermarket business development with Mack, said GuardDog Connect brings a more proactive approach to truck repairs.
"It's about being proactive, enhancing the decision process and it's about driver peace of mind," Pardue said. "In the past, the driver sees the code and doesn't know what it represents, so they take the vehicle out of service and that may not have been necessary."
GuardDog Connect will be offered standard on 2015 model year Mack trucks with Mack power (available beginning in January). It will be free of charge for the first two years and then offered as a subscription afterwards. We'll have a full report in the November issues of Truck News and Truck West.
